Refunding your purchase.

Full refund within 14 days

We offer a full refund of the purchase price of a Clarirove personal license if you submit your request within 14 calendar days after purchase. No reason is required. Activating or using the app does not invalidate this guarantee.

How to request a refund

For purchases through Paddle, open Paddle buyer support using the link below or the link in your receipt. Provide your order number and the email used for the purchase, and explain that you are requesting a Clarirove refund under our 14-day guarantee. Do not send your full card number, password, or license key.

How refunds are processed

Paddle is the merchant of record and processes payments and refunds. Refunds are issued to the original payment method; the time for funds to arrive depends on the payment provider and your bank.

What happens to your license

After a confirmed refund, the purchased license is revoked and no longer provides paid access to Clarirove.

Your consumer rights

This guarantee adds to your mandatory consumer rights and does not limit them. If applicable law provides broader rights, those rights remain in effect, including after the 14-day period.

This policy applies to paid purchases. The free trial and Paddle Sandbox payments do not charge real money and do not require a monetary refund.

Paddle refund policy ↗